Summary
If you’re looking to upgrade or downgrade your service plan, you can switch between the Unlimited and Premium plans with ease. Simply reach out to our customer service team via phone or email, and they’ll take care of the changes for you. Depending on whether you’re upgrading or downgrading, your billing will be adjusted accordingly.
How to Upgrade Your Plan
To upgrade from your current plan to the Premium plan, follow these steps:
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Contact Customer Service
- Reach out to our customer service team by phone or email to request the upgrade.
- Provide them with your account details and confirm that you want to upgrade to the Premium plan.
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Pro-Rated Billing
- If you upgrade, you will be billed on a pro-rated basis for the price difference until the end of your current billing cycle. This means you will only pay the difference for the remaining days in your billing cycle.
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Confirmation
- Once the upgrade is processed, you will receive confirmation from customer service. Your new plan will take effect immediately.
How to Downgrade Your Plan
If you’d like to downgrade from the Premium plan to the Unlimited plan, follow these steps:
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Contact Customer Service
- Get in touch with our customer service team via phone or email to request the downgrade.
- Provide your account details and confirm that you want to downgrade to the Unlimited plan.
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Pro-Rated Credit
- If you downgrade, your account will receive a pro-rated credit for the price difference. This will be applied to your next billing cycle.
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Confirmation
- After the downgrade is processed, you’ll receive a confirmation. Your new plan will be active immediately.
Billing After an Upgrade/Downgrade
- Upgrade: If you upgrade, you’ll be charged a pro-rated amount for the difference in plan prices until the end of the current billing cycle.
- Downgrade: If you downgrade, your account will be credited for the price difference, which will be applied to your next billing cycle.